How effective is Soft Systems Methodology as an alternative to the dominant and so-called ‘hard’ approaches to Information Systems

Despite the myriad of information systems development methods that have surfaced over recent years, and the growing interest in the use of soft systems methodology (SSM), the realisation of computer-based information systems in realworld situations continues to be somewhat challenging. Against this background, this paper will aim to delve into such a methodology known as SSM, establish an understanding of what it is and its effectiveness compared to the alternative ‘hard’ approaches. In doing so, the advantages of the methodology and its problems will also be presented.